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Terms & Conditions

Welcome to nua.com.sa, these Terms and Conditions govern the sale of goods through nua.com.sa. We reserve the right to update these terms periodically on our website. Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Goods from our Website.
We reserve the right to modify this Policy occasionally without prior notification, by uploading the revised Policy on the Website. We encourage you to periodically visit this page to stay informed of any changes.
Should legal changes necessitate modifications to our Website Terms after you've placed an order but prior to its fulfillment, we are required to apply these changes to your order. For all other situations, the terms that were in effect when you placed your order will govern. If you are not in agreement with these Terms and Conditions, you should refrain from ordering goods from our Website.

Information About Us

Information About Us nua.com.sa is owned and operated by Al-Madinah Heritage Company CJVC incorporated under the laws of Saudi Arabia, with a commercial license and its registered office in Saudi Arabia.

Eligibility

Eligibility To use our website, you must be at least 18 years old and capable of entering into binding orders. The website is intended for personal or gift use only.

Access to and Use of Our Site

Access and Use Access to nua.com.sa is free of charge and provided "as is." We may alter or discontinue our service without notice. You may link to our site in a fair and legal manner.
To access the features and services of the Nua Website, you have the option to either use the site as a guest through "guest check-out" or by creating an Account and registering your information with us. It is your continuous responsibility to ensure that all personal and payment information you supply is valid, accurate, and complete. You can modify your information by going to your account settings, located at the top right of the page. It is important to maintain the confidentiality and security of your account information and password. Please note, our customer service team will never request your password.
We adhere to our Privacy Policy diligently, but cannot be held liable for any losses incurred due to the improper use of your details. If you suspect that your account has been compromised, please inform us immediately. When you register or place an order on the Website, you confirm that you meet the eligibility requirements outlined earlier and that all information you provide is accurate and belongs to you. Please be aware that commercial entities are not permitted to register with us. Also, be advised that by placing an order, you grant us permission to send you future offers using the contact information you have provided.

User generated content

You are responsible for your contributions and grant us the right to use your content. We may moderate or remove content but are not liable for third-party posts.
When you submit a review, you accept full responsibility for the content of your contributions. By providing content, you grant us the right to use it for our purposes, including republishing in any format or media. While comments may be subject to moderation and might not appear immediately, we do not guarantee to review all content and shall not be held responsible for third-party posts. We reserve the sole discretion to decide not to publish or to remove any comments, especially those that might be illegal, defamatory, racist, libelous, incite hatred or violence, harmful to people, institutions, religions, privacy, minors, or infringe upon trademarks, patents, copyright, or contain personal data. As this Website is publicly accessible, it is advisable not to post information you deem confidential.

Intellectual Property

The use of nua.com.sa does not grant rights to our intellectual property, including our logo and brand name. Content use is authorized by us, and reproduction or redistribution is prohibited.
Using the Nua Website and its contents does not confer upon you any rights to its copyright, design, trademark, or any other intellectual property contained within (this includes graphics, photographs, image rights, sounds, music, videos, logos, icons, audio, text, as well as any software, HTML, or other code on the Website). All such content, along with any third-party trademarks, designs, and intellectual property rights featured on the Website, are generally protected under national and international intellectual property laws and treaties.
Your use of the content is limited to what is explicitly authorized by us or the content's licensor. Unauthorized reproduction or distribution of this content is strictly prohibited and could lead to civil and criminal consequences. Specifically, linking to, commercially exploiting, copying, or using the aforementioned materials on any other server, location, or medium for publication, reproduction, or distribution is strictly forbidden.

Orders

Placing an order commits you to buy the items as described. We may withhold acceptance for various reasons. The version of the Terms at the time of your order will apply.
Upon placing an order with us, you agree to purchase the specified items, including the associated delivery fees, taxes, and duties, if applicable. This commitment is subject to your rights to cancel or return the items.
Our acceptance of your order is not automatic and may be withheld at our discretion for reasons including, but not limited to, ineligibility, payment authorization issues, suspected fraud, shipping restrictions, or lack of stock. Items in your website cart are not considered reserved until payment for the order is completed.
Our website may display information about the availability of merchandise. This is intended to give an estimate of the likelihood of immediate availability upon placing an order. However, we cannot guarantee that an item listed as available will indeed be in stock at the moment of purchase, as our inventory is subject to change. In the event that a product is available at the time of your order but becomes unavailable before we process it, we will inform you accordingly.
You will receive an email acknowledgment once your order is placed. However, the order is only officially confirmed when you receive a subsequent notification from us indicating the dispatch of the ordered items. Only we have the authority to confirm the acceptance of your order.

Goods, Pricing and Availability

We strive to ensure accurate descriptions and representations of goods. Pricing is subject to change. Errors in pricing will be addressed as per policy. Delivery charges are additional.
We diligently strive to ensure that all descriptions and graphical representations of goods we offer accurately reflect the actual products. However, please be aware that images and packaging descriptions on our website serve mainly for illustrative purposes. Due to variations in computer monitors and lighting conditions, there may be minor differences in color between the product images and the actual products.
While we aim to maintain accurate inventory, we cannot guarantee the constant availability of all goods.
We consistently endeavor to ensure that all prices displayed on our website are accurate when published. However, we reserve the right to modify prices, and add, change, or remove special offers as necessary. Such changes will not affect orders already placed. In cases where pricing errors occur, our policy is as follows:
- If you have paid a price lower than the actual price, we will honor the price in your order.
- If you have paid more than the actual price, we will refund the difference.
- If we haven't processed your order yet and there’s a pricing error, we will inform you promptly. You can then decide whether to proceed with the purchase at the correct price or cancel the order and receive a full refund. Please note that delivery charges are not included in the goods' prices listed on our website. For details on delivery charges, please refer to our Shipping & Delivery policy. The order process will provide you with the available delivery options and the respective charges.

Payment

Payment is required in advance and accepted via VISA, MASTERCARD, Apple Pay .. etc.. You warrant authorized use of the payment method.
Payment for both the goods and any associated delivery charges must be completed in advance as part of the ordering process.
Currently, we accept the following payment methods for orders on our website: VISA, MASTERCARD, APPLE PAY .. etc.. When you input your payment details on our site, you confirm that you are legitimately authorized to make payments using those details. We maintain the right to reject orders, without any liability to you, in cases where we suspect payment authorization issues, deem the payment method invalid, or doubt the authorization to use the specified payment method.

Product Returns & Refunds

Product Returns & Refunds For issues with your order, contact care@nua.com.sa within 48 hours of receipt.
We assure you that your order will be delivered in perfect condition to the provided shipping address. If the quality of your order upon arrival does not meet your satisfaction, please reach out to our Customer Care team within 48 hours of receiving the order.
In cases where refunds are approved, they will be processed within 10 to 30 days and credited back using the original payment method. For further information, we invite you to review our Returns Policy page.

Other Important Terms

Limitation of Liability and Warranty We provide goods "as is" without warranties. Liability for indirect or consequential losses is disclaimed.
Amendments to Terms Changes to these Terms and Conditions will be posted on our website.
Dispute Resolution In the event of a dispute, we encourage mediation as the first course of action.
We reserve the right to immediately suspend or cancel your registration at our discretion, especially if you fail to adhere to any obligations outlined in these Terms and Conditions. The suspension or cancellation of your registration, as well as your right to use our website, will not impact the legal rights or liabilities of either party.
The agreement established by these Terms and Conditions is solely between you and us. It is not designed to provide benefits to any other individual or third party, and no other person or party is entitled to enforce any provisions of these Terms and Conditions.

Law and Jurisdiction

The terms and conditions of this website are governed by the laws of the Kingdom of Saudi Arabia. All disputes arising from these terms will fall under the exclusive jurisdiction of the courts of Riyadh, Kingdom of Saudi Arabia.
Contact Information For customer service inquiries, contact care@nua.com.sa.
Severability and Waiver If any part of these Terms is found unenforceable, the remaining parts will remain in effect. A waiver of any term does not imply a waiver of any other terms. You acknowledge and agree that the Terms and Conditions of our website represent the complete and exclusive agreement between you and us regarding your use of the website and any purchases you make through it. These terms supersede and govern all prior proposals, agreements, or communications.