We're delighted that you're enjoying the convenience of shopping at www.Nua.com.sa Your trust in our website and the security of your online experience are of utmost importance to us. Should you have any inquiries about our Privacy Policy, feel free to reach out at care@nua.com.sa.
Nua.com.sa, a website managed by Al-Madinah Heritage Company CJVC, values your privacy. This Privacy Policy outlines our approach to safeguarding the personal information of our customers, registered members, and other users. It complements our Terms and Conditions and pertains solely to the personal data we collect, excluding data gathered from third-party interactions.
We periodically revise this Policy and encourage you to review this page from time to time. Should any changes occur, we'll post the updated Policy here, effective from the date mentioned in the update. These changes apply to both new and existing users of Nua.com.sa.

Collecting Your Personal Information

At Nua, we only gather personal information that you voluntarily provide. This means our site can be accessed without registration or mandatory information submission.
Your data is collected when you choose to engage with us, be it through online purchases, signing up for our newsletter, phone interactions, or in-person sign-ups in our stores.

The Data We Collect

We focus on collecting only the information necessary for our business operations, to fulfill your requests for products or services, and to keep you informed about Nua’s latest updates. This includes your name, address, phone number, email address, and billing details such as credit card numbers and expiry dates. We also gather similar information for gift recipients, if applicable. This data is used for order processing and as described in this policy.
Choosing to provide your personal information is entirely up to you, but opting not to may limit your ability to purchase from our website and affect your overall customer experience.
As a registered member, any additional personal contacts added to your address book are also collected, solely for service provision purposes.
When you visit Nua.com.sa, our server may automatically record your IP address.
Our website uses cookies to enhance your user experience and personalize our services, as detailed in our Cookie Policy.

Utilizing Your Data

Our goal is to offer you the best experience possible. We use your data to deliver the products and services you request, provide a tailored experience, and keep you informed about special events and updates. You'll also hear from us regarding your order status and delivery details.
Marketing communications from us are sent only if you've requested information or made a purchase and haven't opted out of receiving such messages. If you've consented to marketing, for instance during promotions, you'll receive such communications too.
You can unsubscribe from marketing messages at any time, after which we'll update your profile to stop further marketing communications. Note, however, that this does not include service communications like order updates.
Your personal data will not be used where our interests are significantly overridden by your privacy rights, unless consent is given or required by law. We also anonymize your data for use in optimizing our systems and procedures.

Sharing Your Information

We do not sell your personal information to third parties, except with your consent or as required by law. However, your data may be shared with essential service providers as part of delivering our products and services to you. These include:
● Nua International subgroups.
● Payment processors, delivery services, credit agencies, and third-party call centers for order fulfillment.
● Third parties assisting with product ratings and development.
● Marketing agencies, advertisers, and website hosting providers.
● Credit agencies and law enforcement for fraud prevention.
Your social media interactions, subject to your privacy settings on platforms like Facebook, Instagram, Snapchat or Twitter, may also involve data sharing. Adjust these settings directly on the respective social media platforms to manage this.

Data Security

Our commitment to your data security is unwavering. We've implemented stringent measures to prevent data loss, unauthorized access, alteration, or disclosure. Access to your personal data is limited to those with a legitimate business need, and they process your data only under our directives, bound by confidentiality.
However, we must note that data transmission over the Internet is not entirely secure. While we strive to protect your data, we cannot guarantee its absolute security during transmission to or from our website.
Should you wish to exercise your data rights, have any complaints, or simply have questions, please contact us at care@nua.com.sa

Data Retention Period

We retain your personal data only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of our services, making data-driven business decisions, complying with our legal obligations, and resolving disputes. If you no longer want us to use your information, you can request that we erase your personal data.

Users’ Rights

You have the right to request access to, correction of, deletion of your personal data, or a restriction of its processing. You also have the right to object to processing and the right to data portability. To exercise these rights, please contact us at the details provided. Please note that we may request specific information from you to help us confirm your identity.

International Data Transfers

As all our servers are located in Saudi Arabia and hosted by Saudi providers, we do not engage in international data transfers for domestic orders. Your personal information is processed and stored exclusively within Saudi Arabia, ensuring adherence to local data protection laws.

Automated Decision-Making

Our website does not use automated decision-making processes, including profiling, which might have legal or similarly significant effects on you.

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent. If we learn that we have collected personal information from a minor without consent, we will take steps to delete the information as soon as possible.

Updates to the Policy

We may update this Privacy Policy periodically to reflect changes in our practices. When we make significant changes, we will notify you through the website interface, or by other means, such as email, so that you may review the changes before you continue to use the website.

Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Data Protection Officer Contact Information

If you have any questions, concerns, or requests regarding your personal data, please feel free to contact us at care@nua.com.sa. We are committed to addressing any privacy concerns you may have and to ensuring the protection and proper use of your personal data.